We reserve the right to iterate on the tests and feature availability at any time to ensure the best shopping solutions for Pinners. On an ongoing basis, we manage invite-only programs or limited tests allowing some merchants to access features that may not be available to everyone. Merchants are also responsible for handling and responding to all purchases, deliveries, customer service questions, complaints, problems and disputes. Merchants are responsible for making sure they follow all relevant laws, regulations and industry codes when they use our service.
And, of course, we want merchants to meet those expectations. We want merchants to offer the best customer service possible, and that includes setting clear expectations about product quality, price, delivery times and return processes. While Pinterest is not involved in facilitating the purchase, sale or delivery of goods, we want people to have good experiences shopping for products they find on Pinterest.